"I was looking for a temporary IT Business Partner that could hit the
ground running and Phil has more than done that.
His depth and breadth of experience has been an asset to the team and
he has lent his expertise and enthusiasm to other areas outside of his remit.
He has a passion for helping customers get the most from their technology and just generally getting things done.
I know that Phil's customers will be very sorry to see him go!"
Sam Collins
Head of Change and Engagement
City of London Corporation
"I worked with Phil in the process of rationalising and prioritising over sixty projects across the Digital programmes at Hampshire County Council.
Phil's overall knowledge of Local Authority IT Digital architecture, solutions and providers was both broad and deep, allowing insight and pragmatism to be bought to a complex landscape and process.
I look forward to working with Phil again in the future."
Chris Nairn
T19 Digital Programme Manager
Hampshire County Council
"Phil has just completed a one year contract with us covering the role of Interim ICT Business Partnership Manager. This is a challenging role as it engages with every department of the council and therefore a vast breadth of knowledge is required.
To be successful this role requires excellent interpersonal skills and a pragmatic approach. I can personally vouch for Phil completely fulfilling our requirements.
What has been especially useful to us is Phil's ability to be dropped into almost any situation and finding his way through to a solution without any support.
A highly recommended Consultant"
Darren Wray
Acting Head of IT
London Borough of Croydon Council
"Over the last decade, I have sought Phil’s professional and experienced views on the impact of electronic payments (Bacs, Faster Payments, CHAPS) on Local Authorities. He has become an expert, particularly in respect of Direct Debits, and has been one of the best speakers at conferences both in terms of style as well as content.
Bacs, the banks and the payment industry have been thankful to him for taking the lead in successfully communicating change (Bacstel-IP migration, DD Scheme Rule changes, DDICA reports, Sort-Code verification etc) to the Local Authority sector, where he is held in high regard.
I’ve especially enjoyed his company at Banking events, Payments Council forums, and the Bacs Affiliates Interest Group when lobbying for innovation and change.. His dry sense of humour helps to make his point."
Bob Larkham
"Phil is a unique contributor.
He has extensive Public Sector experience and skills but interwoven with commercial DNA."
Matt Tully
"Phil instigated and led on a number of customer service and channel-shift initiatives whilst at Colchester Borough Council.
He sponsored the establishment of a Channel Migration manager role not only for Colchester but working across the Essex Online Partnership.
He was the principal architect of the authority’s plans to create online, multi-function, customer self-service accounts, driving the programme from inception, through business case, to first stage delivery.
Phil’s knowledge of the myriad of systems and practices in use across the authority was always a major asset in the constant process towards customer service excellence."
Leonie Rathbone
Head of Customer Service
Colchester Borough Council
"I worked with Phil for around seven years on several programmes, his ability to identify many similar components across multiple disparate projects meant that we were able to work with him to build new products in an agile environment.
Phil's ability to "innovate on a budget" meant that he was a great speaker and communicator for us to our local government audience at conferences in Tower of London, the North West and locally."
Frances Buck
Firmstep
"Having worked with Phil for nearly 15 years at Colchester and seen the great deal of transformation within the Council for which Phil has been one of the key players, I can recommend his skills to any organisation seeking to change and save costs.
Phil has a strong strategic knowledge of the key transactional services within a local borough / district council and is able to clearly articulate business improvements and identify opportunities to do more with less – something which I have experienced first hand.
His strong connections with multiple organisations, peers and special interest groups would bring an invaluable resource to any organisation."
Ian Thorne
Client Director
Serco
"I have always found Phil to be very innovative and creative in his approach with a particular strength for establishing productive and effective partnerships; his appetite for new and innovative ways of working is always welcome."
Pamela Donnelly
Executive Director
Colchester Borough Council.