Programme and relationship manager with strong public sector background and proven on-time, on-budget delivery record in driving transformation at the corporate and pan-authority levels.
Highly creative and capable of developing innovative ideas and solutions.
Proficient at maintaining full awareness of the performance of individual projects whilst keeping the big picture in mind and understanding the relationship between projects, programmes, stakeholders and the realities of the public sector landscape.
An experienced IT strategist and ‘horizon scanner’, aware of upcoming strategic and legislative changes across the public sector and adept at understanding, adapting to and mitigating their potential impact.
Successful record of supplier and partner management as well as managing internal teams covering technical, customer-facing and administrative roles.
Confident working at both strategic and hands-on delivery levels to enable successful outcomes. Experienced budget manager handling significant capital and revenue budgets and familiar with local government procurement requirements.
Strong understanding of customer service and current channel-shift practices combined with practical experience of enabling customer service excellence.
A clear communicator at all levels, confident public speaker and has chaired numerous groups and committees.